The purchaser has a period of 14 days to exercise their right of withdrawal. Accordingly, the purchaser can ask for the item or items purchased to be exchanged or refunded within a 14-day period following the date when the goods ordered were received. Beyond that 14-day period, MB shall be free to refuse to exchange, take back, or refund the goods. The exchange or refund process is as follows:
- The purchaser must inform Hoalen of their desire to withdraw within a period of 14 days following receipt of their order. The purchaser can find a standard withdrawal form at the following address: Formulaire de rétractation
- MB shall send an acknowledgement of receipt of the withdrawal as soon as it has been informed.
- The purchaser shall return the item or items as well as the duly completed return slip via registered letter or parcel to the following address: MB - 1093 route de Saint-Canadet 13770 Venelles, France – within a maximum period of 14 days after they have informed MB of their desire to withdraw.
The exchange shall be for the same item in a different colour or size if the amount is the same, and within the limit of the available stock. The exchange shall be processed within a maximum period of 14 days as from the date when MB is informed of the customer’s decision to withdraw, as long as the item is returned in perfect condition, has not been worn, and is folded correctly. The customer shall be responsible for the cost of returning the item or items to be exchanged. MB shall be responsible for the re-delivery costs.
If the customer chooses to be refunded, MB shall refund the price of the item or items and the delivery costs to the customer within a maximum period of 14 days as from the date when MB is informed of the customer’s decision to withdraw, as long as the item is returned in perfect condition, has not been worn, and is folded correctly. The refund may be delayed until the items are returned, or the customer provides proof that they have been dispatched. The date used shall be the date of the first of these events. The refund shall be made via the same payment method as the one used for the initial transaction. The customer shall be responsible for the cost of returning the item or items to be refunded.