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Generalities
The products for sale on www.nahiad.com may only be delivered to the following countries: Metropolitain France and Corsica, Germany, Austria, Belgium, Spain, Greece, Guadeloupe, Hungary, Italy, Luxembourg, Martinique, Monaco, Netherlands, Poland, Portugal, Czech Republic, UK, Swiss. They will be delivered at the shipping address the customer will have informed on the order. For any request concerning another destination, please contact MB by e-mail on : contact@nahiad.com.
Delivery method
They are dispatched via Mondial relay, Colissimo and DHL.
Delivery and fees
Delivery is made within the indicative times shown in the following chart, counting from the dispatch of the order notified to the client par an email.
MONDIAL RELAY C pour Toi (France métropolitaine) et C pour Toi Europe
Delivery at a pick-up location in 3 to 5 days*
Fees
The package will stay 10 working days at the pick-up point. Delivery notification by email and/or text on the day of delivery.
COLISSIMO EXPERT
Home delivery (mainland France) with signature within 48 hours* by Colissimo Expert, the order is delivered in person and requires a signature. In terms of absence or inability to hand over the parcel, the postman leaves a delivery note mentioning the date and the post office’s address where the customer will be able to check out his parcel after showing his identity card. Starting on the delivery note’s mentioned date, the customer has 15 days to check out his parcel.
Fees
These price lists do not include fuel surcharges.
DHL Domestic Express (France métropolitaine)
Home delivery within 24 hours.* DHL rates are according to package weight, dimension and destination. If no one is present to receive your package on the initial delivery, a delivery notice is left for the recipient. DHL must be contacted to arrange redelivery.
MONDIAL RELAY Domicile Europe
Home delivery in 3 to 6 days*
Fees
DHL EXPRESS WORLDWIDE
Home delivery within 24 to 72 hours*. DHL rates are according to package weight, dimension and destination. If no one is present to receive your package on the initial delivery, a delivery notice is left for the recipient. DHL must be contacted to arrange redelivery.
The buyer will be responsible for clearing his goods through customs by paying the appropriate customs duties and taxes.
* Approximate time of delivery calculated in working days.
Times required for delivery are given as an indication and are submitted to the product’s availability. The deadline’s extension does not allow any order’s cancellation, to any discount on the paid price by the buyer, and to any payment for damages. However and according to the consumer code article L.121-20-3, for lack of delivery on the expiry of a thirty days delay starting the day after the customer has made his order, the customer will have the possibility to cancel his order free of charges. The amounts he will have paid will then be refunded. In the case in which it has the capacity, MB will propose him a quality product and the equivalent price as the original product. MB will not be responsible for any delay of goods due to incomplete order form or unattainable authorizations from credit card companies or banks.
Items' receipt and claim
Concerning the parcel’s receipt, MB strongly recommends the customer to check the good’s shape on delivery. in the case of anomaly (damaged packaging, missing or damaged goods) the customer:
- will have to give all the necessary subject on the delivery receipt
- will have to send in 48 hours following the delivery a reserve statement to the carrier by a registered letter with acknowledgment of receipt
- forward a copy of this mail to the customer service
In case of a doubt, it is advised for the customer to open the parcel in the presence of the carrier to ensure that the goods are not damaged. For the lack of, any claim can be made by the customer towards MB.